Faq

Delivery

What are the delivery options and costs?

We offer both nationwide and international delivery. Shipping charges are calculated at checkout based on your location. Complimentary delivery may be available on selected orders.

Do you offer international delivery?

Yes, Elite Carries offers worldwide shipping. Delivery times and charges vary depending on the destination.

How can I track my order?

Once your order is dispatched, you will receive tracking details via SMS or email.

Do I pay duties or import charges on delivery?

For international deliveries, customs duties or import taxes may apply depending on local regulations. Any such charges, if applicable, will be discussed and agreed upon prior to dispatch.

What are the delivery times?

  • Pakistan: 3–5 working days

  • International: 7–12 working days

Pre-orders and high-demand items may require additional processing time.

Returns & Exchanges

What is your return policy?

Returns and exchanges are accepted in accordance with our Return Policy. Items must meet eligibility conditions.

How can I request a return?

You can request a return by contacting us on WhatsApp with your order details.

👉 Whatsapp:   0325-8589809

How long does it take to receive a refund?

Refunds are processed after product inspection. Timelines may vary depending on the payment method.

Do you offer exchanges?

Yes, exchanges are available depending on product availability.

Payment

What payment methods do you accept?

We offer:

  • Jazz Cash, Easy Paisa, Sada Pay, Nayapay & Other Banks

  • Secure online payments

  • International payment options (bank transfer and global payment platforms)

Do you accept international payments?

Yes, we accept international payments through secure and reliable channels, including globally supported payment providers.

Are payments secure?

Yes, all transactions are processed through secure and trusted systems.

General Enquiries

Do you offer personalised orders?

Currently, we do offer custom orders.

What if an item is sold out?

Sold-out items may be restocked.

How can I contact you?

For quick assistance, contact us on WhatsApp:

👉Whatsapp:   0325-8589809

Checkout

Can I place an order without an account?

Yes, guest checkout is available.

Will I receive order confirmation?

Yes, you will receive confirmation via SMS or email after placing your order.

Elite Carries Insider

How can I stay updated?

Join our community to receive updates on new arrivals, exclusive releases, and special offers.

Global Shopping

Do you ship worldwide?

Yes, Elite Carries is available to customers worldwide.

What currency will I be charged in?

Orders are processed in PKR. International customers may see converted amounts depending on their payment provider.

Which international payment methods are supported?

We support secure global payment methods including bank transfers and internationally accepted payment platforms.