Refund policy
Thank you for shopping with [ELITE CARRIES]. We value your trust and strive to provide the best quality products. Please read our Return & Refund Policy carefully.
1. Returns
We accept returns within 2 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
Items that are damaged due to misuse or normal wear and tear are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
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Customized or made-to-order products
3. Refunds
Once we receive and inspect your return, we will notify you via email.
If approved:
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Your refund will be processed within 5–7 business days
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The refund will be credited to your original payment method
Shipping charges are non-refundable.
4. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you still have not received your refund, please contact us at:
📧WA : (0325-8589809)
5. Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
📧WA : (0325-8589809)
6. Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
7. Contact Us
If you have any questions about our Return & Refund Policy, contact us at:
📧WA : (0325-8589809)