SR Brands – Return & Refund Policy

At SR Brands, we aim to provide quality products and a smooth shopping experience.

1. Return Eligibility

• Customers can request a return within 7 days of delivery

• Product must be:

  • Unused and in original condition

  • With all tags, packaging & accessories

  • With original receipt/invoice

2. Valid Reasons for Return

Returns are only accepted in the following cases:

• Damaged or defective product

• Wrong item delivered

• Missing items in package

3. Non-Returnable Items

• Used or damaged products (by customer)

• Sale/discounted items

• Personal use items (if applicable)

4. Refund Policy

• Refund will be processed after product inspection

• Refund method:

  • Bank transfer / JazzCash / EasyPaisa OR Store Credit

• Processing time: 5–10 working days

5. Exchange Policy

• Exchange available (subject to stock availability)

• If item not available, refund or store credit will be issued

6. Return Shipping

• If issue is from our side → Free return

• If customer changes mind → Customer bears shipping cost

7. How to Request Return

• Contact us via WhatsApp / Email

• Share:

  • Order number

  • Product pictures (if damaged)

8. Important Note

SR Brands reserves the right to reject returns that do not meet the above conditions.