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As our business continues to grow, it has been brought to our attention that there has been an increased level of fake accounts, scammers, and untrustworthy sources utilizing our site name to help build their reputation, then proceeding to scam or steal money, account information, and more from community members. While this practice has been recognized before and addressed in our standard FAQ, the surge in scammer accounts has increased substantially over the past few weeks, and we want to help clarify our practices and what you can do to keep your information safe.
The EC Team has been made aware of several fake accounts that claim to work for or with us on several channels including Xbox LFG, Destiny Companion Apps, emails and email marketing, eBay, Craigslist, and more; please always confirm with us before purchasing from anyone who claims to be part of the Elite Carries Team! The EC Team would NEVER attempt to collect payment or otherwise outside of a secure connection or via an unsecured chat (Xbox messages, for example). Many of these accounts are using our name or other boosting services' names to gain reputability - please do not engage with said accounts or people without confirming it is a legitimate source. If your instinct is telling you something is wrong or fishy, get in touch with us so we can reassure safe practices! Rule of thumb with the EC Team: if you aren't speaking with Rae, Jake, Choke, or an admin directly via our website, it isn't safe!
If you come across an encounter that seems suspicious, please inform us! It helps keep us in the know and therefore other community members safe. The best ways to contact us are via Facebook Messenger, our LiveChat, via email at firstname.lastname@example.org, or any of the other contact methods listed on the Contact Us page on our site.
ALWAYS ensure that whoever you choose to purchase form, whether it be us or another boosting service, provide options for secure payment methods. Communicating payment over Xbox/PSN/Steam or LFG direct messages is not a safe practice and we strongly urge against doing so. Our website is run on Shopify, one the world's largest and most secure e-commerce platforms, which employs a 100% secure checkout process. For our merchant services (both of which are partnered with Shopify that meet their iron-clad security standards), we only use Stripe to ensure your payment is completely safe and secure. We urge you to NEVER proceed with payment If you are recommended or directed to send funds to a personal PayPal or to a non-secure checkout page!
While we take every measure possible to keep your account info safe, we always recommend changing your password after a service has been completed just for peace of mind. Many of our customers will create a temporary password prior to a service engagement then change their password back once their order has been fulfilled. In general, it is always a good idea to keep separate and different passwords/login information for different accounts. For example, we strongly recommend not to keep the same login details for both Xbox and PayPal; this way, any sort of breach can be contained to one platform. While this is not required and you should have no concerns with your safety with EC, we always recommend pursuing what makes you most comfortable as a fellow community member and client!
The Boosting community is built on reputation and trustworthiness, which is why we place your account safety and needs as our #1 priority. As a registered LLC, Elite Carries is fully compliant as a legitimized business, in addition to all of our boosters/Sherpas being held to the highest standards of security and professionalism. Similar to any other company or business, especially in the service industry, we always recommend reviewing the feedback and reviews left by other community members. There are plenty of boosting services available to you, and even if you decide not to work with the EC Team, we still strongly urge you to invest time researching the business or site you are interested in working with. For example, we offer Verified Reviews through Reviews.io, so you can ensure that the Feedback you're reading is from 100% legitimate customers and community members.
The EC Team is here for you - we take so much pride in the amazing feedback we've received since the foundation of our business, and the incredibly high standards we have in place to keep you, your account, and your information safe are highly reflected in our reputation. Please, even if we aren't the service providers for you, we are here to help keep you informed to the best of our ability so do not hesitate to contact us. You have a right to question whether a company is utilizing safe practices - it is your account after all! Thank you for taking the time to read and helping to keep the community, and the EC reputation, safe!